Refund policy

This policy takes effect on 23 October 2026. Bby Wow Guy AI operates this site. Refund requests go to support@bbywowguyai.net.

Generation failures

A confirmed failed generation automatically returns the credits consumed by that task. An uncertain submission or result is held for investigation rather than automatically resubmitted or treated as a completed refund. Returned credits and a cash refund are different actions.

Cash refund requests

Email support@bbywowguyai.net with the order ID, the reason, and any related task ID. The account has no button that starts a cash refund. The operator submits a full refund in Waffo. The local order and recoverable credits change only after Waffo's verified refund notice arrives. A partial cash refund is reconciled by hand and is not offered from the account. A quality complaint, a safety rejection, or a pack that has already been used is not paid back in cash automatically, and it is not refused automatically. The unused-pack rule below is the rule that applies.

Unused packs can be refunded in full when you ask within 7 days of payment and no credit from that order has been used. A partly used pack is not refunded in cash automatically. Confirmed generation failures return credits instead, and that is not a cash refund.

Review and rights

Nothing here removes mandatory consumer rights. A payment return page, a request acknowledgment, or restored task credits does not by itself prove that cash has reached your account. After we submit a refund, Waffo and the card network control when it appears. Write to support@bbywowguyai.net if the notice does not arrive.

Confirmed failures return eligible generation credits. Credits already covered by a cash refund are not returned again.